We're awake
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help?
Help with listening on iPhone and iPad, purchases and quiet nights. Browse the answers below or send us a message.
Send us a messageYour first evening
A book. A voice. A little quiet.
Begin by the river
In Nodbooks, choose Calm and open The Wind in the Willows. The whole book is free with all four narrator voices.
Find your voice
Open Voice & speed in the player. Choose Bella, Heart, George or Emma, then a pace that suits your evening.
Let the timer take over
Open the sleep timer and choose a duration or the end of a chapter. Nod saves your stopping point when the timer ends.
A note to Nodbooks
We’re listening.
Questions about listening, purchases or your next book? Send your message to the Nodbooks team.
iPhone & iPad help
A few things to know
What can I listen to for free?
The Wind in the Willows is free forever, with all four launch voices. No account or purchase is required.
What does the collection purchase include?
One optional purchase unlocks the other eleven books and all their launch voices. It is a one-time purchase for this collection, with no subscription. Nod shows Apple’s price for your storefront before you buy.
Can I preview a paid book?
Yes. Each paid book has a short listening preview. Full playback and downloads become available after Apple verifies the collection purchase.
I can’t hear anything on my iPhone or iPad. What should I check?
Open the player and tap Play. Check your device’s media volume and whether sound is going to headphones, a Bluetooth speaker or another audio output. If a narration is still loading, check your connection or try audio you have already downloaded for the selected voice. If an error appears, use the circular-arrow Retry playback button. If it keeps happening, send us the book, voice and exact error wording.
Why did playback pause?
Check whether your sleep timer has ended. Calls and other audio interruptions can pause listening, and Nod pauses when headphones or another audio device disconnects. Once the interruption has ended, check your audio output and tap Play to continue.
How do I listen offline?
Open Library, choose the book and download its audio for the narrator you want to hear. Keep Nod open and connected until the download finishes. Included audio and completed downloads can play offline; briefly streaming a book does not mean the whole book has been downloaded. Paid books need collection access before downloading, and listening previews cannot be saved offline.
Why is my downloaded book missing for another voice?
Downloads are saved separately for each narrator. Choose the voice you downloaded in Voice & speed, or connect to the internet and download the other voice too. Library’s Downloaded only filter shows audio available for the selected narrator; turn the filter off to see books that still need downloading.
What if a download stops or fails?
Check your internet connection and available device storage, then return to Library and try the download again. If the book’s menu offers Continue download for this voice, use it to continue saving the audio. Keep Nod open until it finishes. If the message says collection access has changed, restore your purchase before trying again.
How do I restore my purchase?
Open Your evening, find Your collection, then choose Restore purchase while connected to the internet. Use the Apple Account that made the original purchase. If Nod says no collection purchase was found, check that account before trying again. Restoring collection access does not restore your listening progress or download audio onto the device.
What happens when the sleep timer ends?
Nod fades gently when your timer ends, using a nearby natural boundary when one is available. A duration timer stops within ten seconds of its countdown ending. Nod saves the stopping point and resumes up to three minutes earlier next time.
Will my place move between my iPhone and iPad?
Listening progress and preferences are saved locally on each device, without a listener account. Nod does not sync your place between devices. Restoring your purchase on another device restores collection access, not your saved place or downloaded audio. Device backup or transfer is separate from Nod’s purchase restore. If your place is missing, keep the app’s existing data and contact us for help.
Can I suggest a book?
Please do. Nod focuses on enduring books that suit quiet nighttime listening, subject to edition rights and careful narration review.